Frequently asked questions

We specialize in mission-critical IT infrastructure including servers, storage arrays, network equipment, mainframes, GPU clusters, and all associated cabling and peripherals. Our teams are trained to handle equipment from every major OEM including Dell, HPE, Cisco, NetApp, Pure Storage, Nutanix, and IBM.

DataTech Logistics operates nationwide across all 50 states with regional hubs in major metro areas. We also coordinate international logistics for global data center migrations through our network of vetted partners.

We have over 30 years of experience in IT logistics and data center services, having completed more than 10,000 successful moves across 500+ cities.

Yes. Our zero-downtime migration service involves building parallel infrastructure at the destination, performing a controlled cutover, validating all systems, and then decommissioning the source environment. We use detailed runbooks and rehearsals to ensure seamless transitions.

Absolutely. Every project is assigned a dedicated project manager who handles site surveys, dependency mapping, migration wave design, runbook development, move-day command center operations, and post-move validation.

We document all existing cable paths, labels, and connections before any disconnect. Our structured cabling teams handle fiber optic (MPO, LC, SC), copper, and cross-connect infrastructure. Every cable is labeled, tested, and certified post-installation.

We follow a three-phase approach: (1) Discovery and Planning: site surveys, dependency mapping, risk assessment, and detailed runbook creation; (2) Execution: skilled technicians perform the physical work with real-time project management oversight; (3) Validation: post-move testing, documentation, and stabilization support.

For full-facility relocations, we recommend engaging 3-6 months in advance to allow proper planning. For smaller server moves or equipment installations, 2-4 weeks lead time is typically sufficient. Emergency services are available 24/7/365.

Yes. Our emergency IT logistics dispatch operates around the clock, 365 days a year. For scheduled moves, we routinely execute work during maintenance windows on nights and weekends to minimize business impact.

We carry comprehensive insurance with coverage options that scale to the value of your equipment. Our policies cover in-transit damage, on-site incidents, and professional liability. Specific coverage details are provided during the proposal process.

All data-bearing devices are tracked through a documented chain-of-custody process from disconnect to reconnect. For decommissioned drives, we offer NIST 800-88 compliant data destruction with certificates of destruction.